Windows App

Windows Player App Setup Requirements

  • Base level specifications, assuming IW Player is the only application running on the device, additional performance requirements may apply based on use case.
    • 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor*
    • 4 gigabyte (GB) RAM (32-bit) or 4 GB RAM (64-bit)
    • 32 GB available hard disk space (32-bit) or 20 GB (64-bit)
    • DirectX 9 graphics device with WDDM 1.0 or higher driver.
  • Link to download Windows Player App:
    • 64-bit Version:
    • 32-bit Version:
  • Windows machine (running Windows 7 or later) with .NET Framework 4.6.2 or higher.
  • A network configured per network topology
  • An active Industry Weapon MediaBridge installed onto your network is required for content to synchronize successfully
  • Access to your CommandCenterHD account from a computer

Windows Player App Download and Installation Instructions

  • To install the Windows Player App, simply double-click the installer from:
    64-bit Version:
    32-bit Version:

    • If it prompts you to install the Microsoft .NET Framework, answer Yes.
    • If not, please make sure to have the .NET Framework version 4.6.2 or higher installed, which can be downloaded from Microsoft’s website
  • To ensure that the player runs correctly, Industry Weapon recommends running the Windows Player App as an Administrator user, this will enable the player to have uninterrupted playback on your PC device.
    *You can confirm that this option is enabled on your Windows Player App by confirming that the Watchdog option is checkmarked on the App’s home screen.
  • Once the Windows Player App is installed you can continue on to the next section of this manual:

Pairing your Windows Player App with CommandCenterHD

  1. Launch your Windows Player App and wait for the authorization screen. Proceed to Adding Your Windows Player App into CommandCenterHD.

Adding Your Windows Player App into CommandCenterHD

  1. On your CommandCenterHD Dashboard hover over wrench the icon in the upper right and click Devices.
  2. From the Device Manager screen, click Authorize Smart Device.
  3. Enter the authorization code from your player display and then click on the Authorize button.
  4. A new window will pop up prompting you to fill out the following required information. Fill out all of the required information outlined on the next page.
  1. Enter a Player Name.
  2. Change the status to Active.
  3. Select the proper Format of the screen.
  4. Select an Available Channel you would like to playback on the device.
    Note, only channels in your selected orientation format will be available in the drop down.
  5. If available, select the Connect Mode, in most cases this will be MediaBridge. If this mode is not visible it is because CommandCenterHD connect mode it has not been activated for your account
  1. If available, select the MediaBridge Zone. If you do not have a MediaBridge installed, you will need to do so before your player will function properly. Only required when in MediaBridge Connect Mode.
  2. In the Location field, enter the zip code of where the player will be located, and then press the Get Coordinates button.
  3. Select the correct Time Zone for the location of this device.
  4. Once you have entered all the above fields, click the Save button.

Once your Windows Player App has been saved, it will automatically configure your device information to the player configuration page and your player will recognize the pin and your content will begin to sync.

Once you hit Save, you will notice your display showing a successful pairing and your application (referred to in CommandCenterHD as a “Device”) will begin to sync content for playback.

Windows Player App Uninstall Instructions

  1. To uninstall the Windows Player App, navigate to the Windows Start Menu and then click Control Panel.
    1. On Windows 10, right-click on the Start Menu icon and choose Control Panel.
  2. Then click Uninstall a Program.
  3. Look for the Windows Player App and select it from the list.
  4. Click the Uninstall button and follow the on-screen prompts.

Windows Player App Key Features

Home Screen

Users will always start at the home screen which performs SmartAuth authentication. The home screen should either present a PIN code, or prompt the user to start the content. Once the player has synced, you can start playback by pressing P or clicking Play in the menu. You can return to the home screen at any time by pressing the Esc key. Unless Kiosk Mode is enabled


All options and commands can now be accessed via the menu on the right side of the app window. It is always visible on the home screen and can be accessed during content playback by hovering over the top right corner of the app and clicking the Menu button. An explanation of available options and commands can be found in the next section of this manual.The Menu button does not appear when in Kiosk Mode

Menu – Options and Commands Explained

AutoPlay After Sync
By turning this option on, the player can be used for unattended playback. As soon as the Windows Player App completes its first sync, it will begin playback after a 5-second countdown. Turning the feature off at any point during the countdown will interrupt the process. This option is useful in tandem with the Auto Launch feature.

Auto Launch Application
Enable this feature to have the application automatically launch as soon as the current user logs in.

Automatic Upgrades
The app now has the ability to upgrade itself to the latest version whenever a new version is released. We strongly recommend enabling this as it ensures compatibility with your current version of CommandCenterHD.

Automatic Scaling
Because the app can be run in a non-fullscreen window, it supports scaling mode which can be triggered by pressing the letter S. When scaling mode is on, the content should resize to the width of the window (or height for vertical content) while maintaining its aspect ratio.

By pressing F, the window will change to fullscreen mode.

Kiosk Mode
By pressing CTRL + K, the application will enter fullscreen mode and cease acknowledging any keyboard or mouse input that isn’t interacting directly with content. The Menu will also be unavailable. The application cannot be closed when in this mode. The only way to exit kiosk mode is to hit CTRL + K again.

Developer Tools
To assist content developers, the Chrome developer tools are now available via the D key.

Blue Screen
All of the player logs can be viewed via the blue screen. Access it by hitting Ctrl + B. The blue screen is not available when the Windows Player App is in fullscreen mode.
Users can access the website directly from the home screen. No matter where the user navigates, they can always return to the home screen by pressing Esc.

Common Issue

  • Content appears broken up and zoomed in.
    • In many instances, Windows 10 will by default be set to 125-150% zoom. To change this you’ll go to the Windows Display settings and change the zoom option to 100%.

Known Caveats

The Windows Player App currently does not contain some core features of the standard Industry Weapon SmartPlayer. They may be implemented at a later date. They are listed below:

  • Remote Management
  • Multicast
  • RS232
  • Flash
  • Attributes
  • Basic Fundamentals
  • Daily Reboots


Email Industry Weapon Support at or call us at 877-607-0562.

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