MediaBridge+ Switchover Setup

Please note that these steps are for those who are running CommandCenterHD versions prior to 2017. If you have questions please reach out to your Account Manager at or at 877-344-8450

CCHD Zone Setup

Configuring your Account to deploy the new MediaBridge

  1. Login to your CCHD account.
  2. Click on the Configuration link on the CCHD Dashboard.
  3. Click on the Add MediaBridge Zone button.
  4. Choose a Zone Name and a Zone ID to associate with this new MediaBridge.
  5. To save your changes click on the Save MediaBridge Zone button. *Make note of your Account Name, unique pin, and Zone ID from this page before moving on to the VMWare MediaBridge Setup.

VMWare MediaBridge Setup

Configuring your VMWare MediaBridge

  1. Download VMWare Image from the following link, credentials provided by Industry Weapon account rep:
  2. Bring the image online through your ESXi server or any other VMWare solution.
  3. Once the image is online, open the console screen.
  4. Login using credentials below: Username = setip , Password = setip
  1. Enter networking information as prompted.
  2. Your device will reboot with the applied credentials.
  3. When the device is powered on again, open a web browser and navigate to the applied IP address to access the MediaBridge’s web interface. Username = admin , Password = default
  4. Click the Edit Account Configuration button.
  5. Update the following:

Account ID
This unique name can be found in your CCHD Configuration page and is a case­sensitive field. Your account ID can also be seen as the text that appears between http:// and in your account’s URL. For example, industryweapon would be the account ID.

Account PIN
This unique pin can be found in your CCHD Configuration page and is a case­sensitive field.

Zone ID
The Zone ID must first be set in your CCHD Configuration page to identify your MediaBridge. Follow the steps in the first section of this guide CCHD Zone Setup to create a Zone ID, this is a case­sensitive field.


*For those deployments with Samsung SSP devices, please also enter your Web Cache Key. Your Web Cache Key can be found in your CCHD Configuration page under the section “Account Settings.”

  1. After making your changes to the Account Configuration section, press the Save Account Configuration button.
  2. You will receive the following message: “Account information saved. Please restart the MediaBridge for IP configuration changes to take effect.”
  3. To restart your MediaBridge, click on the Power button at the top of the page. 13. Click on the Restart MediaBridge button on the next page, your MediaBridge will then boot into your updated information.

Move your players to the new zone

Reassigning your players to the new MediaBridge

  1. To move your players to the new zone, we will need to create an attribute that is assigned to all devices. Start by navigating to Bulk Manager from your CCHD dashboard.
  1. From Bulk Manager, select “Add Attribute”. Provide a name to the attribute, and select “Create and Manage Devices”
  2. On the following page, you will see a list of all players running on your account. You will want to check off each device, adding it to the attribute. Ensure that you navigate through each page, to select all devices.
  3. Once your devices are selected, click update devices from the right side of the page.
  4. This will bring up the Device options menu, you will want to check off the Zone option at the top, and select the newly created MediaBridge Zone. Click “Update Devices with Attribute” at the bottom of the page.

Additional MediaBridge Information and Final steps

Once your new MediaBridge is syncing with your players appropriately, you can decommission the old MediaBridge at your convenience.


Email Industry Weapon Support at or call us at 877­607­0562.

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